For Retail Customers

We certainly expect that you will be satisfied with your Starlight product purchase; however, in the unlikely event you need to return an item, please review the following return guidelines.

Return Policies:

• All refund requests must be made through the place of purchase within 30 days of the original sale (invoice) date.
• Any original shipping costs are not refundable.
• Any return delivery/shipping costs are the responsibility of the customer.
• All refunds/credits will be processed using the same method of payment utilized with the original order.
• All products must be returned with original sales receipt.
• Limit of one refund per customer per item for opened product. Any remaining products must be returned in resalable condition.

Return Procedures:

• If you purchased your product from a Starlight Independent Distributor
  Please contact your Starlight Independent Distributor directly and arrange to return the product directly to them. They will then provide you with the appropriate refund.
• If you purchased your product directly from Starlight
  
  1. Please contact Starlight Customer Service for a Return Authorization Number (RMA #) prior to returning any product.
  2. You may obtain RMA # by contacting Starlight Customer Service via email by clicking on "Contact Us" at the top of this page or by calling 831-373-6800 during normal business hours.
  3. Once the RMA# has been obtained from us please write it on the outside of the package and return the package, postage paid, to the address provided with the RMA #.

For Starlight Independent Distributors

If you are a Starlight Independent Distributor, please review Starlight’s Distributor policies and procedures for complete details and requirements regarding product returns. Contact Starlight Distributor Support for a Return Authorization Number (RMA#) prior to returning any product.